Return Policy

We strive to ensure the highest level of customer satisfaction with our products. If you are not completely satisfied with your purchase, our return policy outlines the conditions under which you can return products and how we handle any issues that arise.

1. Return Period

You have the right to return your purchase within 14 days of receiving it. To be eligible for a return, the product must be unused and in the same condition that you received it.

2. Non-returnable Items

Please note that custom or semi-custom products are not eligible for return. This includes any products that have been modified or customized according to your specifications.

3. Conditions for Return

We reserve the right to refuse a return if the product is damaged due to mishandling by the customer. Products must be returned in the same condition as when they were received, without any signs of use or wear. If the product shows any damage or wear caused by the customer, we may deny the return request.

4. Reporting Issues

If you discover any defects or issues with your product, please contact us as soon as possible to inform us of the problem. Provide a detailed description of the issue along with any relevant photos. We will investigate your claim promptly and, if necessary, address the issue through repair, replacement, or refund.

5. Exclusions

Please note that our return policy does not cover damages resulting from improper use, accidents, or normal wear and tear.

6. Proof of Purchase

To facilitate the handling of your claim or return, it is important that you retain your receipt or order confirmation as proof of purchase. Without proof of purchase, we may not be able to process your return or claim.

7. Refunds

Once we receive your returned product, we will inspect it to ensure it meets the conditions outlined in this policy. If the return is approved, we will process your refund within [number] business days. The refund will be issued to the original method of payment used for the purchase. Please note that shipping costs are non-refundable.

8. Contact Us

If you have any questions about our return policy or need assistance with a return or claim, please do not hesitate to contact us.