FAQ - Frequently Asked Questions

 

1. What printers do you use?

We use Bambulab printers because they are the best on the market and guarantee the best results and quality.

2. Where is MEmoto3D from?

We are based in Stockholm, Sweden.

3. How can I contact MEmoto3D?

You can contact us via email at info@memoto3d.com or contact us on Instagram @memoto3d and TikTok @memoto3d.

4. What materials do you use for your products?

We use high-quality, durable materials that are specifically chosen to withstand the demands of outdoor use.

5. Do you offer international shipping?

Yes, we offer international shipping. Shipping costs and delivery times vary depending on the destination.

6. How long does it take to process and ship an order?

Check shipping and production times page

7. Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email so you can monitor the delivery status of your package.

8. What is your return policy?

You have the right to return your purchase within 14 days of receiving it. To be eligible for a return, the product must be unused and in the same condition that you received it. The product should also be in its original packaging. Please note that custom or semi-custom products are not eligible for return. Customers are responsible for the cost of return shipping. For more information check return policy page.

9. Can you create custom moped parts?

Yes, we offer custom design services. Please contact us with your specifications and requirements, and we will work with you to create a custom solution.

10. What payment methods do you accept?

We accept various payment methods including credit/debit cards, PayPal, and other secure payment options. Full details are available during the checkout process.